/* ----------------------------------------- */ What will it achieve besides making the Ebay invoices even more difficult to understand? These late deliveries were all items that had been sent either Royal Mail 24 or 48 standard, with delivery confirmation scan. This is a positive thing. eBay’s mission is to be the world’s favourite destination for discovering great value and unique selection. The evaluation is on the 20th of the month and discounts are applied the month after. We also consider a buyer's pattern for opening requests and cases and leaving low detailed seller ratings—and protect you when necessary. The percentage requirement applies after the account has exceeded the maximum number of occurrences. Lorsque vous modifiez ou supprimez une évaluation, vos commentaires initiaux ne sont plus visibles sur eBay. Tip From then on it’s merely shifting the consequences of the evaluation to the full following calendar month. Visit Seller Help to resolve any incorrect defects or improper feedback. Pour demander à l'acheteur de modifier son évaluation : Demander la modification d'une évaluation - la page s'ouvre dans une nouvelle fenêtre ou un nouvel onglet. Yes Chris but how will it affect the fees? To measure your overall performance accurately, we look at your performance as a whole. I am sure that I am almost 100% right – with the exception of that time I predicted the end of the world with the Millennium Bug which turned out to be somewhat inaccurate. Dans certains cas, nous pouvons supprimer ou modifier une évaluation. Modifier l'évaluation : si l'acheteur accepte la demande, nous le guidons tout au long de la procédure de modification de sa note et de son commentaire. Les autres moyens d’enlever les évaluations négatives sur eBay Les demandes de révision ne sont pas le seul moyen de supprimer les commentaires négatifs sur eBay. You can have a maximum of 0.3% of eBay Money Back Guarantee or PayPal Purchase Protection closed cases without seller resolution over the most recent evaluation period. Cependant, ces demandes supplémentaires ne sont pas reportées sur l'année suivante. Be helpful, friendly, and professional throughout a transaction. Tracking shows the item was delivered after the estimated delivery date. Ship items on time, within your specified handling time, Manage inventory and keep items well stocked, Charge reasonable shipping and handling costs, Specify shipping costs and handling time in the listing. I don’t see this change as necessary … But then I somehow see this change coming into effect in similar times when eBay will stop the support to “protect” sellers metrics due to pandemic. I have been a dedicated EBay member for many years but I am going to start purchasing more on other sites. Rubrique 4 min; Boutiques eBay. The impact of these changes will be a one off longer evaluation period. L'inscription à une Boutique eBay vous permet d'afficher toutes vos annonces dans un endroit unique et personnalisé avec votre marque. If you don't meet the minimum performance standards, we may put limits on your selling activity or lower your search placement until your performance improves. This means that if you achieve eBay Premium Service level on the 20th of June, you will have a minimum of 45 days with reduced fees. Learn more about using multiple accounts. Our score is also 0.00%. This is easier than it was before. Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months. What % of discount are they offering and what % of discount do we lose for not complying? Pour répondre à l'évaluation de l'acheteur : Répondre à l'évaluation de l'acheteur - la page s'ouvre dans une nouvelle fenêtre ou un nouvel onglet. Les membres eBay obtiennent une étoile dès que leur Profil d'évaluation atteint 10 points. You can get more information on cases that impact seller performance. A perfect score. /* ----------------------------------------- */, New eBay seller evaluation timelines announced. Probably extra money to eBay as sellers will have “minimum of 45 days without reduced fees”. If the item location is not in the same country as the listing site, eBay will use the international return policy for the eBay Premium Service badge and discount evaluation. .single-rowj { padding: 10px; } By continuing to browse this site you are agreeing to our use of cookies. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a "case." The defect rate won't affect your seller performance status until you have transactions with defects with at least 5 different buyers, or at least 4 different buyers to impact Top Rated status, within your evaluation period. À mesure que votre note d'évaluation augmente, l'étoile change de couleur, jusqu'à devenir une étoile filante argentée en cas de note supérieure à 1 000 000. L'acheteur dispose alors de 10 jours pour : Si l'acheteur ne répond pas après 7 jours, nous lui envoyons un rappel. /* Content Template: Loop item in TBG – Single Post Widget - end */ Recherchez l'évaluation pour laquelle vous souhaitez demander une modification et sélectionnez l'option, Saisissez le motif de votre demande, puis sélectionnez. Still getting removed from ebay. Use TAB key to navigate results. The big change to the eBay seller evaluation timelines is when consequences (good or bad) will apply to your account. Si vous estimez que l'évaluation laissée par un acheteur est inexacte ou injuste, vous pouvez tenter de résoudre le problème en répondant à l'évaluation ou en demandant sa modification. You need to offer a minimum of 30-day domestic returns. Fees and discounts aren’t changing. Copyright © 1995-2020 eBay Inc. All Rights Reserved. you need to offer a minimum of 30-day international returns. Keep in mind, too, that if you don't meet buyers' expectations, it can lead to: The transaction defect rate is the percentage of your transactions that have one or more of the following defects: To meet our minimum standard, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period. Use TAB key to navigate results. We always want to ensure buyers have a great experience on eBay. /* ----------------------------------------- */ We want you to be a high performing seller so please view your Seller Dashboard - opens in new window or tab for tips on how you can make sure you're providing the best service possible to your customers. To qualify as a Top Rated Seller, you can only have up to 0.5% of transactions with one or more defects over the most recent evaluation period. Our policies are designed to help create a fair and safe trading experience for all eBay users. Your possibly partly right Alan, but it’s not hard to envisage a situation where EBay will earn money from this. Nous vous guiderons alors tout au long du processus de modification de votre note et de votre commentaire. Rejeter la demande : si l'acheteur rejette la demande, il peut expliquer la raison de son refus ou non. Conversely, if you fail to achieve eBay Premium Service level on 20th of June, you will have a minimum of 45 days without reduced fees. We'll only consider a shipment as late if: For the eBay Money Back Guarantee, when a buyer initially starts a return because the item didn't match the listing description or reports that they didn't receive an item, the transaction issue is called a "request." Vous ne pouvez demander la modification d'une évaluation que si celle-ci date de moins de 30 jours. Un problème est survenu. } So far so good. date d'inscription sur eBay; Astuce Lorsque vous atteignez une note d'évaluation de 10, vous obtenez une étoile jaune qui est affichée sur votre profil. Pour en savoir plus, affichez le panier. But if you want to just stick a few stamps on an untracked parcel, swear you’ve done it and feel aggrieved if ebay don’t just take your word for it, then it’s time to get real and improve your game.
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